Opening Times

The Spa facilities are open from 7am to 9pm daily. The Spa opens at 11am on Monday's to allow for maintenance and deep cleaning.

Treatments can be booked between 10am and 6pm daily.

Arrival

Upon arrival, please make your way to the Lincombe Spa reception. You will be greeted by one of our spa hosts who will explain our procedures. We recommend arriving at least 20 minutes prior to your first appointment—for your introduction and to complete your wellbeing form.

Please note, that if you are late, this may reduce the duration of your treatment. In this event there will be no deduction in the price charged. Treatment times include consultation and aftercare advice.

Parking

Car parking is available at our free of charge for guests who have booked directly with the hotel. For guests who have booked via a travel agent such as Booking.com, Expedia or Hotels.com then parking is charged at £15 per night. We use ANPR cameras and guests are advised to register their car registrations within 30 minutes of arrival at the hotel.

Attire

We provide everything you’ll need for your Lincombe spa experience, including robes, flip flops, and towels. Swimwear must be worn in the wet areas, including in the heat experiences. It must also be worn for all treatments—we offer disposable underwear if preferred.

Wet swimwear is not allowed in the gym. Suitable fitness clothing and training shoes must always be worn whilst using this facility.

Spa Etiquette

Please be mindful of other spa users and take telephone conversations away from the facilities. We kindly ask that you keep your phone on silent.

Age Restrictions

Lincombe spa is exclusively for guests aged 18 and over. However we do allow children aged 16 years of age or over if accompanied by an adult.

Health Conditions

Please tell us about any health conditions, allergies, injuries, or if you are pregnant when making your reservation. This ensures the treatments we provide are appropriate and safe.

On arrival you will be asked to complete a wellbeing form so that our therapists can give you the best possible experience. Lincombe spa cannot be held responsible for any changes to treatments or cancellations that occur due to non-disclosure of medical conditions at the time of booking.

Spa Wherever You Are

To continue your experience at home, we have a wide range of products for sale that we use in our treatments. Your therapist will talk through our range with you.

Personal Property

We regret that we cannot be held responsible for any loss or damage to personal property.

Lockers are available in the changing rooms to store personal belongings.

Gift Vouchers

Gift Vouchers are available for any treatment or spa day experience and can make the perfect gift. If you’re unsure which treatment to choose, we can offer a monetary voucher. This is redeemable against a treatment of the recipient’s choice. Vouchers are non-refundable, to be presented at the spa reception on arrival.

Deposits, Amendments, & Cancellations

Our cancellation policy applies to all existing and new spa bookings made directly with the hotel allowing guests the assurance that a Spa treatment or Spa day package can be cancelled up to 72 hours prior to the date of the booking.

At the time of the booking we take full pre-payment for treatments and packages booked.

Should you wish to amend your booking in any way, please contact us prior to your arrival. We cannot guarantee we will be able to accommodate any amendments to your booking.

In the event of needing to cancel your booking, please provide us with at least 72 hours’ notice. Any cancellations made within the 72 hours’ notice period will be charged in full.

We kindly ask that for group bookings of four or more guests that a minimum of 72 hours’ notice is given. Any group cancellations made within the 72 hours’ notice period will be charged in full.

Feedback

We really do appreciate feedback from our guests, so that we can continue to provide the best experience possible time and time again.

If you wish to discuss any aspect of your visit, you’re welcome to speak to our spa manager or therapy manager prior to your departure. In some cases, with your consent, we may follow up your visit up with an email or phone call.

Media & Photography

Lincombe Spa reserves the right to maintain copyright of any photographs taken within our property (both in the spa and the hotel). Any professional photography or filming must be pre-authorised by a manager of Powis Hotels Ltd. Powis Hotels Ltd does not permit press or blog reviews by members of the press, guests, or members of the public without prior consent.

Departure

On departure please return your robe and flip flops to reception and make sure that you have all your personal belongings with you when you leave.